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Google Go Phone - Can't call out from Home Max

Community Member


I wonder if someone may be able to help?

I've bought my Grandad a Google Home Max to call my Dad and I in case of an emergency. Managed to set it up so we can call him with video (using Duo). When he tries to call out it asks him to set up Google assistant to get the right permissions. I access:

Google Home >> Account >> Assistant Settings

When doing this it asks that he install the Google app on his phone via the Play store. However, when I try to do this it says there's already a similar app (Google Go) and the install fails.

Basically I'm stuck in a loop as Google Go can't be installed, and it seems incompatible with the Google Home app/Google Home Max. Is this a dead end?


Community Member

same boat here, but with google mesh....

google home seems to require google app

google app will not install on my device because it has google go

Google go can't be uninstalled

Community Specialist
Community Specialist

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,