09-06-2023 07:35 PM
I got a Google Home Hub, mostly so I can adjust the thermostat without having to go down a flight of stairs, and also watch some Youtube on it. It works great in that regard.
The problem is that every night the screen will randomly turn itself on and light up the room, displaying the various artwork or photographs it shows as a screensaver (or whatever it's called) when not in use.
I have read on other forums about people experiencing the same problem. I have turned off the Ultrasonic feature, I've set up nighttime hours on the device, I've looked at every possible setting in every single menu and turned off anything that could cause it to activate.
No one else is talking nearby at night to accidentally activate it. No one else's Google account is attached to it. No one is on the same wifi network to try to activate it with their phone. No one is interacting with the device at all, but every night it still turns the screen on and it interrupts my sleep.
I've been resorting to unplugging it at night and plugging it back in when I wants to use it. This kind of works but that's not what I would call a "smart" device. Why isn't there a way to just keep the screen off when no one is using it? It knows the command "screen off", but I tried "screen off for 8 hours" and it doesn't understand that.
Is there just no way to have this device in a bedroom without it lighting up and waking people up in the middle of the night?
Do I really need to either unplug it, or duct tape a piece of thick cardboard to the screen at night, on a supposedly high tech Google device or is there actually any reliable way to ensure the screen doesn't light up at night?
09-08-2023 07:42 AM
We have had a similar issue with the hub lighting up bright in the middle of the night. Usually around 3 am it seems.
09-15-2023 01:50 PM
Hi folks,
Thanks for reaching out. That certainly hasn’t been easy for you. Let’s check out what’s going on. Could you both provide the Nest display that we are working with and the firmware version? Check out the helpful links below.
Google Nest and Home device specifications
Find your device's firmware version
Regards,
Juni
10-13-2023 07:18 PM
Hi Juni, the issue had been there for years with any Google smart display and any version. No problem with our cable, no problem with our wifi, no problem with our power outlet, no problem with the food we eat the water we drink. It's a problem Google knows very well. At first, the problem was smart display turned on at full brightness every night due to a reboot. Then google updated it's software, but didn't fix the problem. Smart display still reboots every night, although no at full brightness, it failed to turn off screen completely but dimmed at low brightness which is still very bright in the middle of night.
Look, Juni, we all know Google is aware of this very well. Can you please stop playing innocent?
10-17-2023 10:21 AM
Hi AndrewDior,
Thanks for your honest thoughts. For us to further check this, could you please provide the cast firmware version of your Google Nest display?
To check which firmware version you're on, follow these steps:
Looking forward to your response.
Best,
Princess