Google Home Hub

[DonnaD]

I can no longer stream my camera and music at the same time.  This is a new device and the first day this feature worked perfectly.  The second day if i played music the camera display would disappear, if i played the camera the music would shut off.  I reached out and spoke with the help centre.  They escalated the issue but i have not heard anything a week later.  If this feature is not going to work i need to return the system,  I need it to do both, and i think alexa will work.

Does anyone have a solution for this before i head back to the store.

thanks

[MplsCustomer]

@DonnaD 

Since a camera's livestream includes the audio stream from the camera, how would it be possible to stream music and a camera at the same time on a Nest Hub?

[Muddi]

Hey DonnaD,

Thanks for posting. I know how it feels when something is not working on your Google Nest Hub (2nd gen). Could you share us the case ID so I can check the status. Also, what is the firmware version of your device?

@MplsCustomer: I appreciate your response here.

Looking forward to your response.

Cheers,

Muddi

[DonnaD]

Case id is 7-4860000034390

firmware on device is 1.68.356352

will this issue ever be corrected.  I have 5 days left on my return policy.  If it is not going to work as promised it needs to go back to the store,  a timely answer would be nice, 

[Muddi]

Hi there,

Thank you for providing the information. I was able to confirm with our higher level of support that the feature is no longer supported with the current Nest Hub (2nd gen) firmware update. 

We apologize for any inconvenience this may cause. Our team is constantly working on adding more features on the Google Home/Nest devices. Please send feedback using your device by saying, "Hey Google, send feedback." Visit this link for more steps.

Let us know if you have additional questions or concerns about your Nest Hub (2nd gen), otherwise, I'll close the thread after 24 hours.

Cheers,

Muddi