Google Home Mini won't turn on at all

[wynstonn]

Google Home Mini suddenly stopped turning on even when connected to power. It still receives power, but the unit doesn't turn on with all 4 dots like it is supposed to (the reset button lights up one green dot when pressed and connected to power)

[Muddi]

Hey wynstonn,

Thanks for visiting the Community.

My apologies for the delayed response here. I know how challenging it can be, not having a working device when needed. Let's dig deeper. 

• How long has the device been in use?
• Was the device in use before the issue occurred (Yes or No)?
• If Yes, what was the device used for? (broadcast media, play music, etc.)

Please try theses steps below that may help us fix the issue:

1. At the side of the Google Home speaker, unplug the power cord and wait for 10 seconds. Then plug it back in and wait until the 4 LED lights up on top.
2. Repeat the first step, 10 more times.
3. After you plug the power cord back in the final time, wait for the device to reset. The device announces "Welcome to Google Home" to signify that its ready for setup.

Let me know if that works.

Cheers,

Muddi

[Princesss]

Hey wynstonn,

Chiming in to check if you still need help with this?

Hope the previous post worked on your end, feel free to update this post, otherwise I’ll be locking the thread.

Best,

Princess

[Princesss]

Hey wynstonn,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess

[wynstonn]

I'm so sorry, gmail for some reason identified the email updates as spam so I didn't know someone responded. As for the tips, I have done everything to try to revive it as said in the forums before. However, my Google Home Mini is still unresponsive, when plugged in, the 4 LED lights do not light up, only one green led lights up when I press and hold the reset button.

The Google Home Mini was working before, and was plugged in, before it suddenly stopped responding to my commands. It was used mainly for its Google Assistant, and occassionally for media playback

[Muddi]

Hey wynstonn,

Thanks for coming back to us. My apologies for the delays. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[wynstonn]

Hi!
I keep getting this message, I have already tried refreshing the page.
"Refresh this page and try again. Sorry, there was a problem with the form."

[Princesss]

Hi wynstonn,

Sorry for that. You can go ahead and try it now as this has been fixed. Let me know as soon as you have submitted the form so I can check here.

Best,

Princess

[wynstonn]

The issue still appears on my side, is there a new link to the repaired form? and also to clarify Community Thread refers to the header of this forum post?

[Princesss]

Hi wynstonn,

The form is already fixed. Have you tried submitting it? Let me know so I can check and assist you further.

Best,

Princess

[wynstonn]

I am still having problems with the form, the same error still pops up, is there any way, the process can be started with just the information from this thread?

[Azarco]

Hey wynstonn,

Sorry for the trouble this has caused you. Let me check this with our team and get back to you once we hear an update. We appreciate your efforts.

Thanks,

Alex

[Azarco]

Hey wynstonn,

Checking back in — have you had the chance to fill out the form? If not, try filling it out again using this link.

Best,

Alex

[Azarco]

Hey wynstonn,

Bumping in this thread, did you fill out the form?

Thanks,

Alex

[wynstonn]

Hi sorry, the form finally worked thx, just submitted it. Sorry the email to update me on the forum posts are a tad bit slow

[Azarco]

Hey wynstonn,

You've been awesome! We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,
Alex