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Google Home Nest Hub Smart Display is stuck on grey screen with G logo - Factory reset not working

Ky1e_F
Community Member

‎02-08-2022 12:23 AM

My Nest Hub is displaying a grey screen with G logo. I've tried the following, but has made no difference. (I am using the original adapter that it was packaged with)

  • I've placed the device in Recovery Mode (unplug the device then hold down the volume button while plugging device back in. Release the volume button once the device turns back on.)
  • Attempted a factory reset once the device boots into Recovery Mode (hold down both volume up and volume down buttons at the same time.)

None of that worked. Still stuck on a grey screen.

Can you please assist.

 

Thank you.

 

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Jake
Community Specialist
Community Specialist

‎05-02-2022 12:58 PM

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. I would recommend trying to reset the device and booting it up in safe mode if you are still having trouble.

 

We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake

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