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Google Home Speaker

PauloT05
Community Member

Hi, I've had my google home speaker for a couple of years now, and have just upgraded my internet to a new provider, however, I'm now unable to connect it to the internet.  I've done multiple factory resents and turned off my internet but it still says 'Could not communicate with your Google Home' so I try again and receive ' Could not connect to your Google Home. Make sure that it is nearby and that you connect to it when prompted.

 

Help!!

 

 

 

1 REPLY 1

ByronP
Community Specialist
Community Specialist

Hi PauloT05,

 

Thank you for posting. I'm sorry that the factory reset doesn't work. Help's here.

 

There is a good article you can check to troubleshoot the issue of how to factory reset your Google Speaker. Make sure to follow the instructions correctly.

Here are the instructions on how to set up Google Speakers again.

 

I hope this helps.

 

Regards,

Byron