Google Home Stuck On Link Account

[danielreber]

Hi,

I have seen this issue in multiple posts but I have not seen a resolution. My old Google Home Hub died, so we just got a new one. I added the device to my home. The device then updated a few times. Once done, it got stuck on the Link Account screen. I tried to remove the device, deleted the home, reinstall Google Home app on my phone, but nothing worked.

Any thoughts on how to resolve this?

Thanks

Dan Reber

[frances]

Hi Dan Reber,

Thank you for reaching out. I appreciate you taking the time to try and troubleshoot this issue. I am sorry to hear that your set up process is not going smoothly. I would be more than happy to help find a solution.

First, could you please try to do a Factory Data Reset? 

• A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
• Note: This action will clear your data from the device and can't be undone.

Please keep me updated, I appreciate your patience! 

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.