Google Home - Tap to Pause not working

[KP60]

Hello, my Google home no longer "taps to pause/play" when I tap the top of the device. The sensor appears to work as I can swipe for the volume control and tap hold to initiate a request. Have I perhaps changed a setting? I have rebooted to no avail. 

[frances]

Hi KP60,

Thanks for reaching out. No worries, let's get this issue resolved! I would be more than happy to help.

Since the sensor appears to work, could you try the other touch controls and see if any other features are not working as well?

Here is a link which explains how to control your Google Home device through touch.

Please let me know which touch features are still not working. Thanks for your patience! 

[KP60]

Hi,

All other touch features work including rotate for volume control and holding to raise the assistant. It's just tap to play/pause that doesn't work. I have tried rebooting 

[frances]

Hi KP60,

Thanks for your reply back! I appreciate you taking the time to try out the other controls. 

Next, could you please try this troubleshooting step? It'll let us know if it's an issue internally or externally.

• Could you please do a Factory Data Reset on your device?  
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone.
• Are there any improvements after attempting that troubleshooting step?

I look forward to your response! Thanks for your patience.

[KP60]

Hi, 

I have done the factory and reset and unfortunately the tap to play/pause still doesn't work but all other touch controls do. 

[ai]

Hello @KP60, 

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 8-2819000031638.
Kindly,
Ai

[MarcusJT]

I and many other people in this thread are STILL experiencing this issue on our devices - i.e. play/pause tap/touch not working despite a factory reset - so what is Google doing to resolve this problem? Seems pretty clear it's a software issue since it was fine until a few months ago (unless it's a common hardware failure).

[MorganMLG]

I also have the same problem, every gesture is working except tap to play/pause. I have also done factory reset and it didn't resolve my problem.

[frances]

Hi MorganMLG,

Thanks for reaching out. I appreciate your detailed response!

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 3-1175000031914. 

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help. 

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

I look forward to hearing from you.

Best regards, 
​​​​​​​Garrett DS
 

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity. 

Best regards,
Jake

[Jake]

Hey all,

I am glad to hear the issue has been resolved. I am sorry for the trouble and frustrations that have occurred. I know this was not an ideal situation. With the issue being resolved, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake

[ViKeR]

I have the same issue here while playing spotify. This was not restored after factory reset. However to add some additional information, when I stream radio using TuneIn, the top button DOES work and mutes the sound. Could you please have this looked at this, since it is really annoying.

[ViKeR]

For your information, since this morning I noticed that the mute button in combination with Spotify started to work again at my Google home!!

[Kelpii]

I am having the same issue with Stop button when using Spotify on all 3 of my Google speakers. Can you please help?

[Weissar]

Same problem here. Play/pause not working. Any updates on this issue please?

[Jarvo273]

I have the same problem. Any chance of getting a grip Google? I have 8 of your speakers and they play up more and more now adays 

[20jay04]

hi I also have the same problem, every gesture is working except tap to play/pause. I even do a factor reset and it’s been frustrating trying to reconnect it to my device. please help me!

[20jay04]

my mistake i can’t even do a factor reset 

[kittermant]

I have the same issue. Please post a solution. 

[Rouxstix]

I have the same issue with all 4 of our speakers

[MarcusJT]

I have good news, everyone!

After giving up on an answer here I used my Google One subscription benefit of access to customer service to ask about this issue and finally got a solution to the problem...

Google changed the gesture to play/pause from a center tap to a side tap+hold (same as volume, except that you hold after tapping) !!!

BUT...

1) Why didn't Google communicate this change to us owners so that we weren't confused and annoyed, as we have been for all this time?

2) Why didn't any of the Google support staff that have been "helping" in this thread know this change and tell us?

3) Why is the information given on the page https://support.google.com/googlenest/answer/7072889?hl=en#zippy=%2Cgoogle-nest-mini-nd-gen outdated and WRONG?

Though I'm happy that I can now pause/play again, I'm pretty angry at this customer service failure and I would like someone at Google to take responsibility and apologise, plus (actually more importantly) fix the wrong information and educate other support staff about this issue so that other owners aren't confused & frustrated in future.

[kittermant]

This was fixed for me in subsequent update.