Google Home Unresponsive with 4 white dots

[UnSatisFI]

I have a Google Home 1st gen that is unresponsive since last summer (July 2024). I have tried numerous steps to try to factory reset my device. Holding button for 5 seconds, or doing the 10x Plug-Unplug process with no success. I would like to know what are the next steps to factory reset my device.

[jenniffert]

Hi UnSatisFI,

Thanks for reaching out to the community! I'm sorry to hear about your experience since your Google Home device is unresponsive and displays four white LED lights or dots. Help's here!

I appreciate the workarounds you've tried. It seems like you couldn't set up the device again with the Google Home app, even after the 10x plug-unplug cycle. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Keep me posted.

Best regards,

Jenniffer

[drustill]

Hi Jennifer, I am experiencing the same issue, and I have gone ahead and filled out the form you attached as an FYI. Looking forward to your response and resolution.

Cheers!
--Dru

[jenniffert]

Hi UnSatisFI,

We haven't seen your submission form come through yet. Were you able to access it okay? Let us know if you're running into any trouble or still need our help!

Keep me posted.

Best regards,

Jenniffer