Google Home bluetooth disconnecting

[shacool69]

Hi any idea when the bluetooth diconnecting issue could be fixed? I have the Google Home 1st gen. and I have it paired to Philips Hue Smart Plug and Philips Hue LED light via bluetooth. I have to unplug it basically once a day to reconnect to bluetooth devices. Quite frustrating to do this at least once a day to turn on the TV or light :///. It happend in the past from time to time but now it is constantly disconnecting :(. I have already tried to factory reset it couple times with reconnecting/resetting all devices. Not much help, only turn off and on helps at least for couple hours.

[GAZ082]

Exactly same problem, have to reboot GH every couple of days. Imagine the look of my wife every time my "fancy automations" do not work (and my internal anger to Google...). I also have a couple of Hue 5th gen (the ones with Bluetooth).

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still having any trouble wtih the bluetooth? Please let me know if you have any questions from here, as I would be happy to review.

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[GAZ082]

Hi Jake, same issue. How can I send you logs or stuff you need to diagnose? Really need to get this fixed.

[Azarco]

Hey folks,

We're sorry for the trouble this has caused you, could you please try these steps:

• Ensure bulb is working on its own
• Turn the switch or plug off for 10 seconds, then turn it back on.
• Reboot the router-Unplug the Wi-Fi router, leave it unplugged for two minutes before plugging it back in
• Factory reset bulb
• Factory reset the speaker or display

Hope these steps help!

Thanks,

Alex

[GAZ082]

I've done this several time they problem is the stability of the Bluetooth  connection from GH.

[Azarco]

Hey GAZ082,

Thanks for confirming.

We'd like to check this further, could you please provide us the cast firmware version of your Google Home and Philips Hue devices? Also, please send a feedback report on your Google Home app or speakers with a brief description of what's happening. To ensure it will be captured, please verify that "Send device usage data and crash reports to Google" is turned on before you submit the feedback. 

Keep us posted once done.

Best,

Alex

[Azarco]

Hey GAZ082,

Still need help with this? If so, please provide us the needed information above.

Thanks,

Alex

[GAZ082]

Phillips Hue:

Model: LCA001
Hardware version: 100b-112
Software version: 1.93.7

GoogleHome:
Firmware: 282045
Firmware Cast: 1.56.282045

[Azarco]

Hi GAZ082,

Thanks for the information. Have you also sent a feedback report on your Google Home app? 

Best,

Alex

[GAZ082]

I can send again in a day or two the the issue occurs, but to what end? I need a better way to send system information/logs.

[Azarco]

Hey GAZ082,

Sorry for the late response. 

Once you send the feedback, please fill out this form so that our team and dig deeper on what's happening with your devices.

Thanks,

Alex

[GAZ082]

Thanks, I'm constantly getting 

Refresh this page and try again. Sorry, there was a problem with the form.

Even after trying a couple of hours later

[Azarco]

Hey GAZ082,

Thanks for sending feedback and trying to fill out the form. I'll check this with our team — I'll get back to you once I hear an update about the form.

Kind regards,

Alex

[Azarco]

Hey GAZ082,

Thanks for waiting. Could you try filling out the form again? 

Best,

Alex

[GAZ082]

Still getting the form error .

 

[Azarco]

Hey GAZ082,

Yikes! Could you please try using a different device or a different browser in filling out the form?

Best,

Alex

[Azarco]

Hey GAZ082,

We received an update that the form should be working now. Tell me once you had the chance to fill it out.

Thanks,

Alex

[GAZ082]

Yep, now worked. Thanks for the heads up.

[Muddi]

Hey GAZ082,

Chiming in - we got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

Cheers,

Muddi