Google Home keeps saying Link Account

[Amjadhussein99]

Hi, My Google Nest hub was stuck on a reboot cycle so ended up doing a factory reset. Now after setting up the device on google home, it keeps saying link account although it is already linked and went through all the set-up questions. Please help

[altf3]

Same issue. Have completely opened NAT. AP Isolation is off. I got nothing.

[Dan_A]

Hi folks,

@Amjadhussein99, @altf3, this is not the experience we want you to have, let me help you. A few questions: 

• Which Nest speakers are we working with? Is it a Nest Hub or Nest Hub (2nd Gen)? 
• When did your issue begin? 
• Were there any recent changes made? 
• Are your devices responding to commands? 
• Are you seeing the error message on your Nest display or the Google Home app? 
• How often does it unlink in a day?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Furthermore, to eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

Best,

Dan

[Amjadhussein99]

Hi Dan, thank you for responding to my question. 

I believe I have a Google nest hub. The issue began about a week before I made my inquiry. There have been no recent changes to the network or any other settings. One day It just started showing a black screen as if it was stuck in a restart loop, so I decided to do a factory reset and reinstall the device using Google Home. After setting up the device next and going through all of the associated questions it came up with message “ Link Account” it has remained on that screen since then. When I go into my Google home app, I can see that my Google email is already linked to the account , I have tried all your troubleshooting steps you have mentioned however the issue persists. 
I can see the NestHub on Google Home app and can control the volume but when I speak to it it says “ something doesn’t seem right. if the issue continues for the next few minutes, please restart the device”

Thank you for your help 

[Muddi]

Hey Amjadhussein99,

Sorry for the delays. We appreciate your efforts. We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Cheers,

Muddi

[Amjadhussein99]

Hi Muddy, 

Thanks for following up. I have completed the form as requested. 

[Alex_S]

Hi there,

We haven’t received your form. Did you use the same email address? If not, kindly fill it out using the same email that you are using in this thread so we can continue with the next step.
 

Regards,

Alex

[Muddi]

Hey Amjadhussein99,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. 

@altf3: How was your device? Let us know if you still need help.

Cheers,

Muddi

[Amjadhussein99]

Hi Muddi, 

Thank you for your help. My nest Hub is working again. Really happy now 😊 

[Alex_S]

Hi there,

We're glad to hear that this has been sorted out!

@altf3, keep us updated about your device.

Best,
Alex

[Princesss]

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess

[LovelyM]

Hello everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,
Lovely

[Amjadhussein99]

Hi Lovely, thanks for following up. The issue has not been resolved. I am still getting the same message. I will respond to Dan’s questions above thanks.