Google Home mini will not power on at all (no lights)

[lmehta]

My google home mini is not turning on at all. It was working fine for 6+ months and was working find at night when I went to sleep and set the timer and turned off the lights with voice command. However in the morning it was non responsive and would not even power up to show lights.

Tried to unplug the power cord and wait 10 seconds, then plug it back in and wait but lights not turned ON.  Power cord is working fine with other devices, tried with another cable and charger too, same problem.

It looks like it simply died for no reason in the night. (Note: there was no power surge or loss of power overnight, and no affect to any other appliance or device connected over night).

Any suggestions on possible remedy or replacement with Google?

Thanks

[LokePus]

The Google Home Mini has a dedicated FDR button on the bottom of the device. Look for it just below the power plug; you'll notice a simple round circle. 

Press the button down for about 12-15 seconds to reset the Google Home Mini.You'll hear the Assistant confirm it is resetting the device.

[lmehta]

Hi @LokePus , thanks for the response. I tried holding the reset button (small round circle just below where the power cord connects) for 20+ seconds, but nothing happens. I assume that for the reset to work the unit must take power, meaning the lights must show some life, but none of the lights are turning ON. It's like the unit is not drawing any power at all (even thought the charger and cable are working - confirmed). Any other thoughts?

[LokePus]

It is unløikely, of course it can happen, but unlikely, that your device just died overnight. Try to disconnect the power plug for two minutes. Does anything happen when you reconnect power?

[lmehta]

Yes, tried disconnecting power several times. Nothing happens when I reconnect the power. No lights, no sounds, nothing.

[Dan_A]

Hi lmehta,

That certainly hasn’t been easy for you and thank you for the effort that you did troubleshooting your Google Home Mini. By the way, what country are you in and where did you buy your Google Home Mini?

There’s a few more steps that you can try, try these:

1. Plug the speaker or display into another outlet.
   Note: Make sure they are not connected to a surge protector to rule out all other hardware.
2. Discharge the speaker or display:
   • Unplug the power adapter from the outlet and the speaker or display.
   • Leave it unplugged for 20 seconds.
   • Plug the power adapter into the speaker or display.
   • Plug the other end of the power adapter into a wall outlet that works.
   • Check if any LED lights would appear on the back of the speaker or display.

Let me know once done.

Thanks for helping, LokePus.

Best,

Dan

[lmehta]

Hi @Dan_A , thanks for the detailed diagnostic process. I'm located in USA and bought the mini on Amazon. I tried both 1  and 2 as listed. No luck. The outlet and cable is confirmed working with other devices. No lights come on on the mini however. 

[Muddi]

Hi lmehta,

Thanks for coming back to us. Could you tell us when you purchased your device?

Cheers,

Muddi

[Muddi]

Hi lmehta,

I just wanted to follow up on this. Please tell us when and where you purchased your device so we can check if it's still under warranty.

Cheers,

Muddi

[lmehta]

I bought it a year ago, i think.

[Muddi]

Hi lmehta,

Do you still have the receipt? 

Cheers,

Muddi

[lmehta]

no, unfortunately no, cannot find it.

[Muddi]

Hey lmehta,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[lmehta]

Thanks. I've filled out the form 

[Muddi]

Hi lmehta,

Thanks for the update. We got the form you've submitted, and we'll send you an email about your concern. I'll close the thread after 24 hours, and let's continue through that channel.
 

Cheers,

Muddi

[Princesss]

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Muddi]

Hey lmehta,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[lmehta]

Thanks for bumping