Nest Hub 2 can’t find wifi

[Markoos]

Hi, I can’t set up my G Home Nest Hub 2 as I’m stuck at the Connect to Wifi page. Tried many solutions and still doesn’t work. 

[Gabriella05]

I just got the same item & had the same problem. For me, after trying most of the suggestions, i had to discard the Google home app & download it again in spite  of info that the original app was up to date. I have no idea if this will be of any help. I’m still struggling with issues.

[Dan_A]

Hi folks,

@Markoos, @Gabriella05, this is not the experience we wanted you to have, let me help you. A few things: aside from the Nest Hub 2nd Gen with sleep sensing, which Nest speakers are we working with? Is this for a first time setup or not? Were there any recent changes made? Do you connect to your own Wi-Fi or public?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

Let me know how it goes.

Best,

Dan

[Gabriella05]

Mr. Muddi, I wanted to thank you again.  Issue was resolved 

[Princesss]

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Gabriella05]

Thank you so much for your response.  For me it ended up being a simple fix. I just had to erase and reload the app and the hub connected.

[Muddi]

Hey Gabriella05,

Perfect! Thanks for updating the Community forum of your resolution — it's a big help! If you have any updates or just a discussion topic, feel free to update the thread.

@Markoos: How was your device? Did you manage to connect your Nest Hub (2nd gen) to your network?

Cheers,

Muddi

[Muddi]

Hi Markoos,

It's me again. I want to make sure you're all good — how did the steps go?

Cheers,

Muddi

[Muddi]

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi

[Muddi]

Hi Gabriella05,

Sweet! Happy to hear that. Let me know if you still have questions and concerns otherwise, I'll be locking this thread after 24 hours.

Cheers,

Muddi