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Google Home mini

SarahLeigh
Community Member

Everytime i try to connect to my Google home nest mini, it will reboot if i were to turn up the volume, change the song, or do anything within the next 5 minutes. I’ve tried everything (factory reset, moved next to router, tried using another devices hotspot, used a different cord to see if it was a cord issue, and even rebooted it on the Google Home app) Everything i have tried hasn’t worked whatsoever.

1 REPLY 1

jenniffert
Community Specialist
Community Specialist

Hi SarahLeigh,

 

Thanks for reaching out to the community! I'm sorry to hear that your Home Mini is experiencing reboots. I'm here to help.

 

To better assist you, I’d like to gather the following details:

 

  • What is the firmware version of your Home Mini?
  • Could you please record a short video of the Home Mini's rebooting behavior?

Please keep me posted.

 

Best regards,

Jenniffer