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Google Home screen glitch

Cfvd
Community Member

My Google Home 1st gen has a black and glitchy looking screen. 

I have reset it but it still isn't working. Any suggestions?

4 REPLIES 4

Cfvd
Community Member

The unit is a few years old, and it happened with my sister's Google Home as well. The sound still plays but the screen is black and touch doesn't work.

Alex_S
Community Specialist
Community Specialist

Hi Cfvd,

 

I’m sorry to hear about what happened to your Google Nest Hub device. Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.


Regards,
Alex

Alex_S
Community Specialist
Community Specialist

Hello there,
 

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.


Best,
Alex

Alex_S
Community Specialist
Community Specialist

Hello again,
 

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.


Best regards,
Alex