03-08-2024 12:03 AM
My Google Home 1st gen has a black and glitchy looking screen.
I have reset it but it still isn't working. Any suggestions?
03-08-2024 12:13 AM
The unit is a few years old, and it happened with my sister's Google Home as well. The sound still plays but the screen is black and touch doesn't work.
03-12-2024 01:21 AM
Hi Cfvd,
I’m sorry to hear about what happened to your Google Nest Hub device. Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.
Regards,
Alex
03-14-2024 11:06 PM
Hello there,
We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.
Best,
Alex
03-25-2024 02:41 AM
Hello again,
We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.
Best regards,
Alex