Google Home - something went wrong try again later

[FMJacob]

My Google home had been working fine for a couple of years and then all of a sudden when I try to do something it says "something went wrong, try again later."  The frustrating part is sometimes it does work, usually not for very long though.  I have gone to a factory reset, I have deleted the app and re-started it, and I've tried all the things pretty much listed.  Are there any new suggestions?

[Dan_A]

Hi FMJacob,

This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Were there any recent changes made? Are the factory reset steps that you did the same as what you see in this link? Do you have the original Google Home?

Try these steps:

1. Make sure your Google Home or Nest device is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
2. Make sure Wi-Fi, Location Services and Bluetooth are turned ON on your phone or tablet.
3. Turn OFF mobile/cellular data.
4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
5. Reboot your Google Home or Google Nest device.Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
6. Restart the Google Home app.
7. Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
8. iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
9. Turn Wi-Fi off and on again on your phone or tablet.
10. Reopen the Google Home app.
11. If none of the steps above help, factory reset the device and then retry setup. Note that this will clear your data from the device and can't be undone. You may also want to try setup using a different phone or tablet if you have one, just to test.
12. I'd also recommend turning off any VPNs and the Apple private relay feature during setup.
     

Troubleshoot setup with iOS - Google Nest Help

Hope this helps.

Best,

Dan

[Juni]

Hi there,

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan