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Google Home

Lions_Share
Community Member

Tried connecting Google Home, plugged in, downloaded app. Says cannot locate to download Utilities app, I completed that process. Utilities app reads Google Home device found. Reads not activated, instructs me to be near Google Home device. Devise is right next to me, why can I not activate this Google Home device? 

1 REPLY 1

Azarco
Community Specialist
Community Specialist

Hey Lions_Share, 

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. 

We hope you were able to get the help you need but if you're still having trouble, please give these steps a try: 

Reset your Google Home
Download the Device Utility app
Open the Device Utility app.
Allow Location access on your phone.
Turn on Bluetooth.
Disconnect phone from the Wi-Fi network.
The app starts to look for devices.
Activate the device.
Finish the activation.
If all fails, try setting up your devices using a different phone.

If the issue persists, feel free to submit another post and provide as many details as possible so that others can lend a hand. Hope this helps! 

Best, 
Alex