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Google Homes not responding

daddydoodah
Community Member

We have 3 minis, a Nest Audio and a Google Display in our house. We use them to do home control, search and music. All of sudden this evening, they all stopped responding. When we say "hey google," the device lights up to listen. Then when we speak our command or question, it flashes in the normal way to indicate that it heard. But then the lights go off and the assistant never follows the command or answers the question. I've found, that it can still give the time, but that's it. No the weather, or basic search, music or home control. It's the same on all 5 devices. My web activity shows all of the commands/searches, even though google is not performing any of them.

5 REPLIES 5

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Can you reboot your devices, including your router, just to see if that can flush out whatever command is stuck?  

daddydoodah
Community Member

Okay, I tried that, but no change.

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Can you Navigate to Settings > Google > Account services > Search, Assistant & Voice. There are some options there for responses , such as fulll, none, etc.  Would suggest changing these settings to see if this kick starts anything. 

daddydoodah
Community Member

looks like it just fixed itself. thanks for your efforts.

frances
Community Specialist
Community Specialist

Hi All,


First, thank you Ashepherdson for answering this thread!

 

Hello daddydoodah, thanks for the update! I am glad to hear that your device is working again. As the issue has been resolved, I will go ahead and lock this thread. If you have any new questions or concerns, feel free to make a new post. Have a nice day.