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Google Hub 2

medicdad73
Community Member

After only 8 months, the Hub will only show a G in dimmed light, there is no voice or anything. I talked to support and they had me rest it 20 times and told me to keep doing it till it works. Anyone have a better fix, since now I have a paperweight? 

6 REPLIES 6

JillG
Diamond Product Expert
Diamond Product Expert

Hi @medicdad73 

I would suggest giving support another chat. If the device is still under warranty they might be able to replace it.

 

Muddi
Community Specialist
Community Specialist

Hey medicdad73,

 

Sorry to know about your Google Nest Hub. I appreciate JillG's help here. Could you tell us where you purchased your Nest display? Also, what country are you located in?

 

Looking forward to your response.

 

Cheers,

Muddi

medicdad73
Community Member

I got it from the Google store online in the United States 

Muddi
Community Specialist
Community Specialist

Hi there,

 

We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Cheers,

Muddi
 

medicdad73
Community Member

Filled it out

Muddi
Community Specialist
Community Specialist

Hey medicdad73,

 

We got the form you've submitted. We send you an email about your concern and let's continue through that channel.

 

Cheers,

Muddi