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Google Hub shutting down

Mmashike
Community Member

Google Home Hub shuts off randomly. Have to unplug it and go through setup every time. Not able to find any solution that works to fix it.

3 REPLIES 3

frances
Community Specialist
Community Specialist

Hello Mmashike,

 

Thanks for reaching out. I am sorry to hear that your Google Nest Hub is randomly rebooting. I definitely understand your concern.

 

Could you please try to do a Factory Data Reset on the device? The device will erase all data and settings. 

 

On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

  

Note: You can't use your voice or the Google Home app Google Home app to factory reset Nest Hub.

 

 

Please let me know if this helps resolve the issue or not. I look forward to your update. 

frances
Community Specialist
Community Specialist

Hello there,

 

It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your reply back, we're here to help!

 

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.