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Google Max Hub Wifi not reconnecting after moving to another home

Mll
Community Member

I set up this Google nest max and  it worked great, I mailed it to my mother's home and now it will not connect to her wifi, all location is on. Ipad and her iphone are connected. Please help!

2 REPLIES 2

kiltguy2112
Silver Product Expert
Silver Product Expert

If you haven't yet, do a factory reset on the hub. Hold volume up and down at the same time for ten seconds. It should boot to the setup screen.

Mll
Community Member

I tried that and it still won't connect, location, Bluetooth is on. She has an iPad and iPhone and both are connected to the internet.