Google Max restarts when volume turned up past 70%

[Bcguy]

I have a Google Home Max that cuts our and restarts whenever the Volume is turned up past a certain point (somewhere around 70%).  I have tried re-starting the device, but it continues to happen.   Can anyone speak to why this continues to happen?

[kikomaxx22]

I’m having the same problem 

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Bcguy]

Hi Jake,

The problem continues for my google home Max.  As soon as I play music on a volume at 70% or higher, the max automatically restarts on it own.

[Jake]

Hey Bcguy,

I am sorry to hear you are still having the issue with the device once the volume is above 70%, and for the delayed reply. Do you mind me asking if the device is being powered when you turn up the volume? Have you checked your sound settings? There is a chance the Bass may be too high on some songs, causing the system to restart when not powered correctly. Please let me know, as I would be happy to look further into the issue for you.

Best regards,

Jake

[Bcguy]

I have tried all of your recommendations, but the problem continues to persist. 

[Jake]

Hey Bcguy,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Bcguy,

I wanted to check in with you, and ensure the form is working properly for you. Please let me know if you are having any trouble from here, as I would be happy to take a closer look.

Best regards,

Jake

[Bcguy]

Sorry, I have not been able to fill out the form, and the Max continues to restart if audio turned up past 70%

[Jake]

Hey KamalKant,

I am sorry to hear you are also running into the issue. Do you mind me asking what troubleshooting steps you have already tried to resolve the issue? Please let me know, as I would be happy to review.

Best regards,

Jake

[KamalKant]

Dear Jack,

I have changed my charger, Reset the google home and Reinstalled the google home app.

Tell me what to do know?

Can i get your Contact NO.?

[Jake]

Hey KamalKant,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey KamalKant,

I wanted to check in with you, and ensure you are in contact with our Team. I am showing a case has been created for you, and you should have an email from our Team at this time. Please let me know if you have any trouble seeing that, as I would be happy to review.

Best regards,

Jake

[KamalKant]

Dear Jack,

I haven't received any mail from your team till now.

I am still waiting for the solution.

[Jake]

Hey KamalKant,

Glad to hear you have the email from our Team. They will provide you with further assistance from here. Please let me know if you have any questions, as I would be happy to review. 

Best regards,

Jake

[Jake]

Hey KamalKant,

 I wanted to check in with you, and see if you had any questions from here. Please let me know, as I would be happy to take a closer look.

Best regards,

Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time to keep content fresh. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

[Jake]

Hey Bcguy,

I am sorry to hear you are having trouble with the form. I am showing the issue that was causing the form to submit has been resolved. Do you mind me asking if you could please fill out the form once more, as our Team will be in contact via email from there to assist further.

Best regards,

Jake

[Jake]

Hey Bcguy,

I wanted to check in, and see if you are in contact with our Team. Please let me know once the form has been filled out, as I would be happy to review further.

Best regards,

Jake

[Jake]

Hey Bcguy,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

[Jake]

Hey Bcguy,

I wanted to check in and follow up with you. Please let me know if you were able to get the device to work as intended, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey Bcguy,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Bcguy,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey Bcguy,

I wanted to follow up with you, and double-check that the form has been filled out. Please let me know if you are having any trouble getting in contact with our Team.

Best regards,
Jake

[Bcguy]

I tried this form, but it didn’t work accurately. I will try again. However, still the issue with my google max continues.

[KamalKant]

I am having the same problem, Please help 

.