Google Mini Wifi issue

[orlroc]

Hi to all!

A few days ago I changed my home IT Provider and with the new router (called Fastweb Nexxt) I have many issues with my 4 Google Home Mini and my Google Nest Mini: randomly trying to use these devices I receive the error "there is a problem" but after a few seconds, the Google Mini restart to work without problems.

I already tried to change the Wi-Fi channel (from auto to 1, 6,11, 13) but with the same results.

Any suggest?

Best regards

Orlando

[Juni]

Hi orlroc,

Thanks for posting and for being a step ahead of us. 

I know how it feels when something isn’t working as it should, so let’s get this resolved. A few things: were you experiencing this on your old router? Are you using a dual band router? If so, have you tried both bands? 
 

You can do a sequential reboot. First, unplug your Nest speakers for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal.

Let me know how it goes.

Regards,

Juni

[Juni]

Hello there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni