That certainly isn't the experience we want you to have when having a new Wi-Fi connection ― let's check it out. A few questions: do you have a Google Home Mini or Nest Mini? Is that a new router and ISP? If so, then follow the steps below:
If your speaker or display isn’t connected to a Wi-Fi network, set up your speaker or display on the new Wi-Fi network:
If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:
If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.