Hi LINDAnSd,
That certainly isn't the experience we want you to have when having a new Wi-Fi connection ― let's check it out. A few questions: do you have a Google Home Mini or Nest Mini? Is that a new router and ISP? If so, then follow the steps below:
If your speaker or display isn’t connected to a Wi-Fi network, set up your speaker or display on the new Wi-Fi network:
- Open the Google Home app.
- At the top left, tap Add > Set up device > New device > set up new devices in your home.
- Follow the in-app steps.
If these steps don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again.
If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:
- Open the Google Home app.
- Touch and hold your device's tile.
- At the top right corner, tap Settings > Device information.
- Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
- Follow the setup steps to set up your device on the new Wi-Fi network.
If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.
Best,
Dan
