Google NEST MINI fails to respond to factory reset steps

[Withdrawnmist]

Hello,

I'm trying to reset my mini to factory resets. I turn the mic off, then depress  my finger on the orange lights (as per video on YouTube) and it does nothing. Have powered it on and off many times. it just won't respond to the pushing the orange lights for many seconds...always more than 5 . Any ideas please ? thank you. Volumes left and right DO respond. I even tried many combinations of pushing those together etc ......

[Withdrawnmist]

This is the 2nd generation, so no reset button . 

[luciaaa]

Hi, @Withdrawnmist,

Thank you so much for reaching out to the community. I'm truly sorry you’re having troubles trying to factory reset the Nest Mini. I’m happy to provide you with further assistance.

To better assist you, I’d like to know:

• Do you receive the notification that you are trying to perform a factory reset?

If you don't see a notification, follow these steps:

1. Turn off the mic on the side of your device. The lights will turn orange.
2. Press and hold the center of the Nest Mini for 5 seconds. The factory reset process will begin.
3. Continue holding for about 10 more seconds until you hear a confirmation sound.

If after pressing the button for 10 more seconds after the orange light, the Nest Mini still doesn't react, try these steps:

1. On the side of the device, unplug the power cord for 10 seconds and then plug the power cord back in and wait until the 4 LEDs light up.
2. Repeat the first step 10 more times.
3. On the last attempt, leave the power cord plugged in.
4. Wait until the device announces "Welcome to Google Home." 
5. Set up the device on the Google Home app.

Please let me know how it goes.

Best regards,

Ana 

[Mar31]

Just had the same issue and these steps worked! Thank you!