09-22-2024 02:55 PM
My screen does not work, there are more layers mixed together on screen, I tried factory reset, add to Google Home, change theme to clock etc. It looks kike there are two layers - one in backgroud at 30% of opacity and another at 70% opacity, it is frustrating... Sometimes screen is flashing randomly...https://photos.app.goo.gl/nkY65fkHH282RgiZ8
09-25-2024 03:51 PM
Hi Bee87,
Thanks for posting in the community! I'm sorry that the Nest Hub 2nd generation is displaying mixed layers and flashing randomly. I'd be happy to help.
I appreciate all the details you’ve provided and the pictures. To better investigate the situation, I’d like to ask the following:
Please keep me posted.
Best regards,
Jenniffer
09-27-2024 12:08 AM
Hi, jennifert, answers are below.
10-04-2024 03:10 PM
Hi @kopeckyk,
We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!
Best,
Mario
09-27-2024 08:39 AM
Hi Kopeckyk,
Thank you for responding and sending the photos. Please fill out this form. Once you fill out the form, I will escalate your case, and one of our specialists will contact you as soon as possible.
Please let me know once you fill out the form.
Regards,
Manuel