Google Nest 2 screen error - mixed layers and flashing randomly

[kopeckyk]

My screen does not work, there are more layers mixed together on screen, I tried factory reset, add to Google Home, change theme to clock etc. It looks kike there are two layers - one in backgroud at 30% of opacity and another at 70% opacity, it is frustrating... Sometimes screen is flashing randomly...https://photos.app.goo.gl/nkY65fkHH282RgiZ8 

[jenniffert]

Hi Bee87,

Thanks for posting in the community! I'm sorry that the Nest Hub 2nd generation is displaying mixed layers and flashing randomly. I'd be happy to help.

I appreciate all the details you’ve provided and the pictures. To better investigate the situation, I’d like to ask the following:

• When did the behavior start?
• Was the device dropped or knocked over?
• What is the firmware version of your Nest display?
• Have you tried any troubleshooting steps before?

Please keep me posted.

Best regards,

Jenniffer

[kopeckyk]

Hi, jennifert, answers are below.

• When did the behavior start?
  4 weeks ago in the night.
• Was the device dropped or knocked over?
  NO
• What is the firmware version of your Nest display?
  20.20240530.3.236 (system)
  3.74.419799 (stream device)
• Have you tried any troubleshooting steps before?
  I tried - restart and 20 minutes no power, factory reset, reconnection to Google Home as new device
  
  Sincerely, Kamil

[chaconmorales]

Hi @kopeckyk,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best,

Mario

[maedacortez]

Hi Kopeckyk,

Thank you for responding and sending the photos. Please fill out this form. Once you fill out the form, I will escalate your case, and one of our specialists will contact you as soon as possible.

Please let me know once you fill out the form.

Regards, 

Manuel