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Google Nest 2 screen error - mixed layers and flashing randomly

kopeckyk
Community Member

My screen does not work, there are more layers mixed together on screen, I tried factory reset, add to Google Home, change theme to clock etc. It looks kike there are two layers - one in backgroud at 30% of opacity and another at 70% opacity, it is frustrating... Sometimes screen is flashing randomly...https://photos.app.goo.gl/nkY65fkHH282RgiZ8 

 

 

 

 

 

 

4 REPLIES 4

jenniffert
Community Specialist
Community Specialist

Hi Bee87,

 

Thanks for posting in the community! I'm sorry that the Nest Hub 2nd generation is displaying mixed layers and flashing randomly. I'd be happy to help.

 

I appreciate all the details you’ve provided and the pictures. To better investigate the situation, I’d like to ask the following:

 

  • When did the behavior start?
  • Was the device dropped or knocked over?
  • What is the firmware version of your Nest display?
  • Have you tried any troubleshooting steps before?

Please keep me posted.

 

Best regards,

Jenniffer

Hi, jennifert, answers are below.

  • When did the behavior start?
    4 weeks ago in the night.
  • Was the device dropped or knocked over?
    NO
  • What is the firmware version of your Nest display?
    20.20240530.3.236 (system)
    3.74.419799 (stream device)
  • Have you tried any troubleshooting steps before?
    I tried - restart and 20 minutes no power, factory reset, reconnection to Google Home as new device

    Sincerely, Kamil

chaconmorales
Community Specialist
Community Specialist

Hi @kopeckyk,

 

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

 

Best,

Mario

maedacortez
Community Specialist
Community Specialist

Hi Kopeckyk,

 

Thank you for responding and sending the photos. Please fill out this form. Once you fill out the form, I will escalate your case, and one of our specialists will contact you as soon as possible.

 

Please let me know once you fill out the form.

 

Regards, 

Manuel