cancel
Showing results for 
Search instead for 
Did you mean: 

Google Nest Audio doet niets meer

wimvc
Community Member

Onze Googel Nest Audio box doet niets meer, geen ledlichtjes, reset geprobeerd maar doet ook niets.

Adaptor reeds uitgewisseld, deze is ok. 

Wat kunnen we nog proberen?

2 REPLIES 2

KingDavid
Community Member

The same thing happened to me.  Around 1-2 weeks ago we had the 4 dots randomly.  After a few restarts and holding the reset it started working.  A few days ago our Nest Audio doesn't seem to power on now.  I'm raising a support ticket.  

tajennifer
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Nest Audio device that is not powering on and not showing LED lights. I appreciate the steps that you already tried, including the reset. Don't worry; help is here. I just need to ask for some information to provide the best solution.

  • Is the speaker plugged directly into a wall outlet or surge protector?

  • Are other devices able to receive power from the same outlet?

  • Is the official power adapter that came with the speaker used on the device?

  • Have you tried to use another wall outlet?

  • Was there any type of electrical outage around the time the issue began?

Please keep me posted.

 

Best regards,

Jenny