Google Nest Audio keeps disconnecting my phones bluetooth.

[OlavGrey]

I got a Google Nest Audio about a year ago, but recently when I'm playing music from my iphone (11) it will randomly disconnect. 

I've gone through and checked that my phone is fully up to date, the Nest is up to date, every thing in the google home app is correct. I've tried adding and removing it from google home, and my bluetooth devices.

It's weird because it's not every time, or a set time after connecting. I've had it playing from my phone for 2 hours with no issues and suddenly it will disconnect. Other times It'll stay connected for maybe 2 minutes. And in order to reconnect my phone I need to unplug the nest's power cord and plug it back in, otherwise my phone can't connect.

[Princesss]

Hi OlavGrey,

Thanks for bringing this up.

We're sorry to hear about this experience with your Google Nest Audio's Bluetooth connectivity. Could you tell us when did you notice this behavior? Also, what's the distance between your Google Nest Audio and your phone when you try to connect it via Bluetooth?

Let's go ahead and try first to connect it using a different phone so we can isolate this issue further. Also, using an Android may also help.

Let me know how it goes.

Best,

Princess

[OlavGrey]

Hi,

The distance between my phone and the nest is about a foot? I use it mainly while cooking, so it's not in a different room or anything. 
I started noticing this behavior in December, mid December about. I did try my wifes phone and it didn't seem to have any issues.

[Dan_A]

Hey there OlavGrey,

I appreciate the information. It would seem reverting your Nest Audio to its default and original settings is needed by doing a factory reset. Follow the steps below and set it back up:

1. On the back of your device, switch the mic off. 
2. The lights will turn orange. 
3. Press and hold the center of the Nest Audio, near the top. 
4. After 5 seconds, your device will begin the factory reset process. 
5. Keep holding for about 10 seconds more, until a sound confirms that the device is resetting.

Kind regards,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

[Dan_A]

Hey there OlavGrey,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan