Google Nest Audio not detecting connected wifi

[Zakki_W]

Hi,

My google nest audio is not detecting my current wifi connection, so it can't connect to the network. It was able to connect before (last week), but suddenly it was disconnected and can't detect the network anymore. Already restart the router, re-install Google Home app several times, and factory reset my Google Nest audio for several times but the problem is still not solved.

Please help. Thank you.

[fitfox34]

I've got the same issue.

[Princesss]

Hi Everyone,

Thanks for posting.

Sorry to hear about your experience with your Google Nest Audio devices. I'd like to ask a few questions so we can sort this thing out.

@Zakki_W -- Are there any changes on your WiFi connection or settings before this happened? Also, are there any other Google Home/Nest speakers connected on the same WiFi?

@fitfox34 -- Could you please tell us what are the steps you've tried?

Let's go ahead and reset the Google Nest Audio, and this time, let's attempt to set it up using a different WiFi network (if available) to further isolate this concern.

Keep us posted.

Best,

Princess

[fitfox34]

I've tried everything... full reset of the Nest Audio.  Power cycled the phones, router, and modem.  Not sure what else to do.  It just won't connect and "work" anymore.

[Princesss]

Hi fitfox34,

I appreciate the details you shared. 

Let's go ahead and check these settings:

• Check that your Google Home device is receiving power from a wall outlet. If your Google Home is receiving power, you will see a blinking white light on the back of the device.
• Make sure that your Google Home device, wireless router, and device used to set up the Google Home (e.g. phone or tablet) are in close physical proximity to one another -- within 15 feet, if possible.
• Please note: Networks that require you to connect through an authentication page (also called a "captive portal") are not supported by Google Home. This is typical of hotels, schools, dorms and businesses.

Configuring your Router Settings

Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).

Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).

• Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
• Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Let me know how it goes.

Best,

Princess

[fitfox34]

At what point do I get to send this back and get a new one... none of the "fixes" have worked.

[Princesss]

Hi fitfox34,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi fitfox34,

Chiming in to check if you have already filled out the form that I sent?

Let me know so I can check it and move forward with the next steps.

Best,

Princess

[fitfox34]

Yes, I did!  Thank you for following up!

[Princesss]

Hi fitfox34,

Thanks for the update. We already got the form you sent. 

I'll be closing this thread now to keep our community tidy and we'll continue to assist you via email.

Cheers,

Princess