Google Nest Audio not playing Spotify or Radio

[Si]

Hi

I've noticed I've the last week that my Google Nest speakers are not launching any music apps. I've asked it to pay Spotify, Radio X, Radio 1 BBC etc. The Nest confirms (playing Spotify, etc) but then does nothing. I've tried this on various Nest Audios and none of them work. 

I am able to cast these apps from my phone, but I'd like to know the vast and solution to this issue.

Thanks

[Princesss]

Hello Si,

Thanks for posting in the Community.

We're sorry to hear about this experience. Could you tell us what country you are located in? Also, if reset is not yet done, let's perform a complete reset and set it up again. Here's how: Factory reset Google Nest or Home speakers or displays

Once the reset is done, make sure to use English (United States) while setting up your Google Nest Audio.

Let me know if these steps work.

Best,

Princess

[Si]

I have 9 Google nest audios around my house and none of them were working as previously. Instructions to play Spotify, transfer music to speaker groups, or play Radio were all confirmed by Nest Audio, but without completing the instruction.

I was not prepared to factory reset all 9 devices. I appreciate that this is probably the first step in your standard troubleshooting, but it's also highly unlikely that all 9 units have developed a software fault.

Earlier this week the problem has resolved itself, and normal service has now resumed. You can therefore resolve my support ticket.

I do feel however this was an issue caused by the Google Assistant service, and that efforts should be made to see if there are any service related issues or trending issues being reported, before asking customers to reset devices.

[Princesss]

Hi there,

Thanks for the additional details you've shared. Since reset has been done, we'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hey there,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess