Google Nest G2 developed a screen shadow screen

[SDQ]

 Hi Guys,

My Nest Hub Gen2 developed a green shadow screen. I have done the reset a couple of times and it's still the same.

There is voice, however without the display working to show the code, I'm unable to register it back to my account.

Is there anyway to flash the nest or full factory reset? I believe it's software issue, the device has always been kept on the table, never dropped. 

Thanks in advance.

[MplsCustomer]

@SDQ 

These are Google Nest's factory reset instructions:

https://support.google.com/googlenest/answer/7073477

[SDQ]

Hi MplsCustomer,

Thanks for the reset instructions.

I have done the same reset steps for a couple of times and it's the same result.

Appreciate your help. Thanks

[MplsCustomer]

@SDQ 

You may need to contact Support, starting with the link below, to determine whether your Nest Hub needs to be replaced:

https://support.google.com/googlenest/gethelp

[Alex_S]

Hi everyone,
 

Thanks for the help, @MpIsCustomer.

@SDQ, were you able to get in contact with our Google Nest support team? Let us know so we can further assist you.
 

Regards,
Alex

[Alex_S]

Hey SDQ,
 

I wanted to follow up and see if you are still in need of any help on Google Home. Keep us posted.

Kind regards,
Alex

[Alex_S]

Hey there,
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Alex

[SDQ]

Hi Alex,

Sorry for the late reply. 

As this nest hub was given to be as a gift, I do not have the warranty details. I would not be able to get a replacement or proceed any warranty claims.

I was hoping that this maybe a software or firmware issue that can be fixed by myself with your wonderful help. However it seems to point to hardware issue. Just disappointed with the built quality. I'm now left with a Google brick. I'm sure I'm not the only one with this predicament. Thanks for the help.

[MplsCustomer]

@SDQ 

You could still try contacting Support just to see if they do anything. If it was installed on your Google Account, they should have a record of it.

[Alex_S]

Hi SDQ,
 

Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.
 

Thanks for the follow up, @MpIsCustomer!

Regards,
Alex

[SDQ]

Hi Alex,

I have managed to get in touch with the online support. Managed to find out that the warranty is still valid. Now left is to submit over email the details required for warranty claims.

Thanks for the help.

[Alex_S]

Hi there,

Thanks for the update! As we've got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we don't hear back from you in 24 hours. Should that happen, feel free to create a new one if you have more questions or other concerns in the future.

Best,
Alex