Google Nest Hub 2 (2nd Gen) Black Screen

[AmstonTeo]

Hi i purchased my google nest hub 2 on Jun 2023 and as of today, it has now shown a black screen on 3/4 of the display while remaining a quarter to be functional. It has always been fixated on a stationery position on my counter top since the day of the receiving the item and permanently plugged in. Appreciate your assistance. Thank you. 

[Juni]

Hi AmstonTeo,

Thanks for posting and letting us know about your Google Nest Hub 2nd gen screen concern. We'll work together to identify the cause of the problem and find a solution. A few questions: was the device dropped or knocked over? Is the display's assistant working? What are the troubleshooting steps you've already tried? Lastly, could you send us a screenshot showing it?

I look forward to your response.

Regards,

Juni