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Google Nest Hub 2 not playing Spotify music on default speaker

yowstery
Community Member

‎05-28-2025 02:01 AM

My Google Nest Hub 2 is connected to my JBL soundbar as the default speaker. I used to be able to use Google assistant to play music (Spotify is the default service) on the JBL. Recently when I use "Hey Google", the nest will broadcast "playing music on JBL" but nothing happens. Now, I can play Spotify using voice command on the Hub's speaker; I can play Tunein radio using voice command on JBL. I can also cast Spotify from my iPhone to the JBL. So it feels like there is nothing wrong with Spotify or JBL, both are definitely linked to the Hub. I've tried rebooting the Hub, linking and unlinking Spotify but nothing works. Please help!

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yowstery
Community Member

‎05-28-2025 02:03 AM

My Google Nest Hub 2 is connected to my JBL soundbar as the default speaker. I used to be able to use Google assistant to play music (Spotify is the default service) on the JBL. Recently when I use "Hey Google", the nest will broadcast "playing music on JBL" but nothing happens. Now, I can play Spotify using voice command on the Hub's speaker; I can play Tunein radio using voice command on JBL. I can also cast Spotify from my iPhone to the JBL. So it feels like there is nothing wrong with Spotify or JBL, both are definitely linked to the Hub. I've tried rebooting the Hub, linking and unlinking Spotify but nothing works. Please help!

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virnab
Community Specialist
Community Specialist

‎06-01-2025 04:31 PM

Hi yowstery,

 

Thanks for reaching out to our community.

I understand you're encountering troubles playing Spotify on your JBL soundbar via your Google Nest Hub (2nd Gen), despite Spotify being your default music service and the JBL being your default speaker. I know this is frustrating, especially since Spotify plays fine directly on your Nest Hub (2nd Gen) and you can control your JBL with voice commands for radio. I appreciate all the troubleshooting you've already done. No worries, help is here!

Before I start further troubleshooting, let me ask you a few questions:

  • Is your Spotify app updated?
  • Are you able to play music using another app on your JBL soundbar via your Google Nest Hub (2nd Gen)?
  • Are you using a Spotify Premium account?
  • Is your JBL soundbar updated to the latest version?
  • Have there been any recent changes to your WiFi network or home environment?
  • What’s the firmware version of your Google Nest Hub (2nd Gen)? You can use this Google Help Center article as a reference: Find your device’s firmware version.
  • Is your Google Nest Hub (2nd Gen) connected to a 2.4 GHz or 5 GHz WiFi network?

Please keep me posted.

 

Best regards, 

Virna

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yowstery
Community Member

‎06-02-2025 04:40 AM

- yes Google Home app on mobile is updated 

- yes Spotify in mobile is updated. 

- yes "hey Google play 987Fm" via Nest works with TuneIn playing on JBL

-  yes I'm in Spotify premium

- yes JBL firm ware is updated 

- Nest and JBL is connect to 2.4ghz and mobile connected to 5.0ghz of the same wifi network. 

- no change to wifi

- Nest software 66.68.731513350

- Chromexast firmware 3.76.463359

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