Google Nest Hub - 2nd Gen - Camera Live streaming not working

[gessio]

When trying to stream the video from a camera to the Hub, the video only works for one or two seconds, and then only the name of the camera stays on the screen and it stops streaming.

The camera is a 2K camera and is on the same wifi as the Hub.

[Juni]

Hi gessio,

Thanks for reaching out. A few questions: Did it work before? If so, were there any recent changes made before it started? Are you able to stream the camera to its native app? Also, what steps have you taken so far?

I look forward to your response.

Regards,

Juni

[gessio]

Hi,

No, it never worked. It works with other cameras, with a lower resolution (360p).

With this camera (2K resolution) only shows a few frames before the screen becomes blank. No matter how many times I try it does not show more than 1 or 2 seconds of images/video.

The wifi its on is 6, but I've tried with Wifi 5. I've tried with security, without security (open wifi), to no avail.

Is it a faulty unit?

[Princesss]

Hi gessio,

Thanks for the additional info. Is there a way you can try connecting the camera to the same Wi-Fi frequency as with others that are working? Let's try first to eliminate the network issues on this and check if you will still experience the same after connecting it.

Let me know how it goes.

Best,

Princess

[gessio]

Yea. I’ve done that. Does anyone know if there’s is a limitation on the steaming quality that the hub can display?

[Princesss]

Hi gessio,

Thanks for trying the steps. Upon checking, our Google Nest Hubs can only display 1080p resolution when streaming. By the way, do you know if there are settings that you can adjust on your camera from 2K resolution to 1080p so we can check if you will still experience the same thing?

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello gessio,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we'd be happy to keep it open. If there's more we can do, just let us know.
 

Best,

Princess

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni