Google Nest Hub (2nd Gen) screen mirroring randomly drops out

[Kumuluswolken]

Hi,

We use our Nest Hub (2nd Gen) usually for watching some Youtube content, but that got increasingly annoying with some technical issues. I haven't seen this exact issue discussed anywhere, so I hope someone can help. The issue is twofold:

1) Most of the time the Nest Hub native apps like Youtube  don't appear when I slide from the lower corner up on the display. I just see settings like screen brightness and others. However, sometimes I do see the apps there, but rarely. I have no idea in what circumstances the apps appear and when they don't.

Now for the second issue that makes things really annoying:

2) To get around the first issue and still be able to play Youtube I use screen mirroring from my phone. That worked fine for a while, but since a month or so the connection randomly drops and I have to reconnect to only be dropped again at a later point. It appears to be totally random when the drop happens. Sometimes its two minutes into a video, sometimes twenty, sometimes it doesn't happen at all. There is no trigger that I could make out. I don't touch the display, I don't touch the phone, I don't move around.

Here is what I tried so far:

1) Casting from a different phone, same issue

2) Unplug the hub and reconnect, same issue

3) Factory reset the hub, delete from home and readd, same issue

4) Switch from 2.4ghz Wifi to 5ghz on phone and hub, same issue

So, I hope someone can help me to either

1) Have the Youtube app appear reliably on the device itself (as I would hope that running Youtube on the device itself rather than mirroring doesn't have this random stopping issue)

or

2) Stop the random drop outs when screen mirroring from the phone.

Thank you for any help.

[mejiacruz]

Hi @Kumuluswolken ,
I understand you've been dealing with a frustrating situation while trying to use your Nest Hub and while using screen mirroring. I am really sorry for the inconvenience this has caused. However here are some potential solutions you can use to get this situation resolved:

About Inconsistent App Availability

While the root cause is unclear, here are some potential solutions:

• Check for Updates: Ensure both your Nest Hub and your phone have the latest software updates installed.
• Soft Reset: Try a soft reset on your Nest Hub by unplugging it for 30 seconds and plugging it back in.
• Remove and Re-add Devices: In the Google Home app, remove both your Nest Hub and your phone, then re-add them.
• Network Interference: Try temporarily disabling other Wi-Fi devices to see if they're causing interference.

About Screen Mirroring Dropouts

Given the extensive troubleshooting you've already done, it's possible there might be a hardware or software issue with either your phone or the Nest Hub.

• Check for Overheating: Ensure neither your phone nor the Nest Hub is overheating, as this can cause instability.
• Different Wi-Fi Channel: Try changing the Wi-Fi channel on your router to see if it improves the connection.
• Check for App Conflicts: Temporarily disable other apps running in the background on your phone to see if they're interfering.
• Contact Support: If the issue persists, reach out to Google Nest support for further assistance. They might have specific troubleshooting steps or be able to replace the device if necessary.

Additional Tips:

• Try a Different Casting App: If possible, try using a different casting app from your phone to see if the issue is specific to the app you're currently using.
• Check for Software Bugs: Keep an eye on Google's support forums and social media channels for any reports of similar issues with the Nest Hub or your phone's operating system.
• Consider a Wired Connection: If possible, connect your Nest Hub to your router using an Ethernet cable to eliminate Wi-Fi as a potential issue.

If these steps don't resolve the issues, it might be helpful to provide more details about the issue, please answer the following:

• When did the issue start?
• Is the router within 15 to 20 ft (4 to 5 m) of the display?
• Is it happening only with youtube or any other app?
• Is casting to another device working fine?
• Were any changes made to the network or any electronic devices placed near the display?
• Has the device been rebooted since the issue first began?
• Is the router a dual band router?

With this information we will be able to further assist and make sure your Hub works perfectly.

Best regards,

Josh