Google Nest Hub(2ndGen) and m.youtube.com

[SorinOprea]

I bought a NestHub(2ndGen) a few weeks ago and installed it in the kitchen; supper happy with it! Well...until last week. The device is mostly used for finding/watching recipes and music streaming.

Finding recipes on Youtube was done as follows:

- Opening google .nl (or .com) webpage

- Finding the recipe by using key words

- Clicking on the link was redirecting the device towards the video on Youtube

Since last week, the last step does not work anymore. After the redirection, it lands on the screen saying that "m.youtube.com does not work on this device (not supported)".

Any ideas why? Have to mention that the Youtube app works on the device still, just these redirects give the trouble.

Thank you!

[PeterBowey]

I have exactly the same problem and have reported the problem to Google Nest Customer Care Team. I was allocated a case number of 4-############2370. To date, there has been no resolution on this firmware update 'glitch'. I would love to downgrade to the previous firmware which worked flawlessly for months, but that seems impossible for Google?

[SorinOprea]

Peter, do you have any news from the customer care team?

My device did not get any updates in the meantime so the problem is still not solved. And I honestly find it VERY annoying!

Thank you,

Sorin

[PeterBowey]

Hi Sorin, I have had no (zero) updates or changes from the Google Nest customer care team and the device continues with same problem.

My ($$$ costly) single solution was to buy a pre-loved Microsoft Surface Go tablet - upgrade it to Windows 11 and use this device as a "smart" touch tablet and thus retain quick access to my YouTube media 🙂

Thanks Google for the wrecking ball past update that turned my device into a "less smart" device 🙂

[SorinOprea]

Thank you for the answer Peter. 

Unfortunate, but not unexpected I guess. I tried so hard to stay away from  Google products as I've been told again and again by my friends that these are nice but as soon as problems occur it is the end...the customer service is not existing!

Will probably buy a tablet and fix that on the kitchen wall instead of the Nest Hub. The Hub will become my cat's toy, guess it can nicely scratch on the fabric...😀

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[PeterBowey]

Hi Jake, there has ben no solution as yet. Further to this, I have stopped using the device for YouTube media and reverted to using a tablet / laptop combo as a replacement device.

[SorinOprea]

Hi Jake,

Thank you for your message. As Peter already mentioned, there is no solution yet indeed. I am also using a tablet when needed, but given the initial purpose of the NestHub this brings a lot of frustration...bought it, worked perfectly fine for a few weeks and after the first update started to behave strangely.  

If it helps, my device shows the following: 

SW Version: 46.32.13.418036576

Chromecast firmware version: 1.56.290464

Would gladly revert to the previous firmware which worked perfectly fine, but from my search online this is not possible. 

So...any help would be appreciated. 

Thanks,

Sorin

[Jake]

Hey all,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in with you, and double-check that the form has been filled out. Please let me know if you have any trouble, as I want to ensure you are in contact with our Team.

Best regards,

Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

[PeterBowey]

Thanks Jake, nothing has changed over the original reports.

Just seems  counter-productive filling in a (another) new form. All the needed information is contained here in the original reports 🙂

Peter

[SorinOprea]

I can add that I did fill in the form as suggested, but nothing happened so far. 

Closing the topic due to inactivity is a decision I find hard to understand in this case. Here's how this sounds to me: Google intends to close this topic because the same Google cannot provide a solution.  That is not the technical support I would expect from such a reputable company. 

Sorin