Google Nest Hub Stuck In Italian

[joelabe]

I have a Nest Hub and the menus on the screens are all in Italian. I am located in the US, have the device linked to an account that has the language set to English. I have factory reset the device multiple times. The device speaks to me in english. However, the menus on the screens are all in Italian. I have tried everything Gemini recommends but to no avail. What else can I try?

[JuanCH]

Hi joelabe,

Thanks for posting in the community! I understand your Google Nest Hub is displaying menus in Italian, even though you are in the US and have the language on your account set to English. I appreciate all the troubleshooting steps you've taken. This is definitely not the experience we want you to have, and I'm here to help.

To find the best solution, I have some questions for you: 

• Which mobile operating system are you using? Is it Android or iOS?
• What's your Google Nest Hub software version? Please check out the following link for your reference: Google speaker and display firmware versions and release notes

Please keep me posted.

Regards,
Juan