Google Nest Hub Stuck on G

[webrift]

Out if the blue the device is stuck on the G and won’t move off it.

 Tried Restart - didn’t help

Tried factory reset - didn’t help

 Any idea how to fix this?

[k9play]

I don't know if its the same but in the help article for the nest mini it talks about multiple power cycles

1. Unplug the power cord from your speaker. Wait for 10 seconds. Plug it back in, and wait until all 4 lights on top illuminate.
2. Repeat step 1, 10 more times.

https://support.google.com/googlenest/answer/9837834

[webrift]

Seemed like a long shot. Tried it and still have the same problem

[webrift]

Didn’t work sorry. Is anyone from Google able to chime in here. The hub less than a year old and it just sits on the screen with “G”

[Jake]

Hey webrift,

Sorry for the late reply and for the trouble you have run into with the device being stuck on the G screen. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey webrift,

I wanted to check in and see if you are still in need of any help with your device being stuck? Please let me know, as I would be happy to assist, as I understand this is not the most ideal situation.

Best regards,
Jake

[webrift]

Hi Jake,

Took it back to place of purchase for an exchange.

Thanks

[Jake]

Hey webrift,

Glad to hear you were able to get the issue resolved. With that being the case, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake