Google Nest Hub gen 2 blank screen

[misterb3n]

Hi,

I wish to report that i am experiencing the black screen issue with my hub. I have attempted the recovery steps suggested from other post but these have all failed to produce any results.

When attempting to place device into recovery mode i see a grey screen with white google G logo in centre. this remains for some time and does not progress.

When performing the 11 time power down for full reset i see again the grey screen with white google G in centre for a few seconds, this then loads to the standard start screen of white background with multicolour logo that animates etc and then simply loads in to a black screen.

The device is using the original PSU which is clean and unbroken. Has not been dropped or gotten wet.  Please help

[lSawl]

hello. 

i saw a post and maybe can help you. 

i'll send a link and try do same steps. 

i hope it's work for you. 

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Hub-stuck-on-grey-g-screen-factory-rese...

cya. 

[Muddi]

Hey misterb3n,

Thanks for reaching out, and my apologies for the late response here.

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
 

By the way, thanks to @lSawl for helping here.

Cheers,

Muddi

[Muddi]

Hey misterb3n,

Checking in to see if you are able to fill out the form?

Cheers,

Muddi

[Jake]

Hey misterb3n,

I wanted to check in, and see if you saw Muddi's post. Please let me know if you are having any trouble with the form, as I will be locking the thread in 24 hours due to inactivity.

Best regards,

Jake

[Jake]

Hey misterb3n,

It looks like we received your filled out form, and we have passed this on to the correct team, where they will be reaching out to you about your issue. I'm going to go ahead and lock this thread. 

Best regards,

Jake