Google Nest Hub (gen 2) gestures and sleep sensing not working!

[Rdianco]

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Original poster: Jahangir Alam Tutul 

Hi, I'm from Bangladesh, bought a Google Nest Hub (2nd gen) on  29 July 2021. it came from Germany. In 1st setup process it's do auto updated and restart, work well except when I try to calibrate sleep sensing it's say "something went wrong". I tried more then 20 times in different position but every time it gave me error message, also noticed my motion sensor/gesture didn't work, although motion sensor button is on. 

- Software version: 39.13.10.378463310

- Chromecast firmware version: 1.54.258916

- Device location: Dhaka, Bangladesh.

[Juniorlexxx]

Hello Rdianco . The same thing is happenning to my nest hub second gen , and i cant find any information to fix this  .         

Did you fix your problem ? I didnt 

If you did please tell me how .

Thanks 

[frances]

Hi Jahangir Alam Tutul and Juniorlexxx,

Thank you for reaching out. No worries, let's look for a solution together for your Google Nest Hub to have these features working. First, I have some questions.

• Which country are you located in? 
  • At this time, the Google Nest Hub (2nd gen.) features only work in released countries. This includes: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom, United States (except for Puerto Rico)
• Is this a new issue? Were your motion sense features working on your device before?
• Have you tried recalibrating your device? Here are the steps:
  • Remove any objects between you and the display screen. 
  • Check that your Nest Hub is within 1 foot (30 cm) of the height of your mattress, and that it’s within arm’s reach and facing your torso when you’re lying in bed.
  • To help Nest Hub distinguish between you and co-sleepers, recalibrate Sleep Sensing when no one else is in the room, including pets:
    1. On your Nest Hub display screen, swipe up from the bottom.
    2. Tap Settings   Sleep Sensing  Calibrate device  follow the steps.
• Have you taken any troubleshooting steps? If so what have you tried?

I look forward to your response, thanks.

[frances]

Hello Jahangir Alam Tutul,

The sleep sensing features do not work because you live in Bangladesh. 

As I posted above, the Google Nest Hub (2nd gen.) features only work in released countries.

• This includes: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom, United States (except for Puerto Rico)

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.