Google Nest Hub - green / black screen of death?

[Tbdesigns]

Hi all, 

We have a Google Nest Hub 2 and recently the screen showed up black, with a green oval shaped centre. 

After Googling the issue on the Nest Support pages, I performed the factory reset as directed. Now it asks to be set up again but it requires scanning a QR code that I can't do as the screen is only displaying this black page / oval shape. 

Any chance this can be rectified or is it just a paperweight now? 😕

[kcruzgonzalez]

Hi Tbdesigns,

Thank you for posting in the community. I'm sorry that you're having screen issues with your Google Nest Hub. I understand how frustrating this can be. I'm here to help.

 Before I begin, I need to ask a few questions for further assistance:

• When did the behavior start?

• Was the device dropped or knocked over?

• Is the display's Assistant working?

• Can you send me a picture of the device to see the problem?

Please keep me posted. I'll look forward to your response.

Regards,

Kevin

[vissumohan]

Hi Kevin

Good day.

Myself Viswanadh, I am from Chennai and I am facing the same issue where the oval green shape is on my Google next hub screen.

Can you please help me fix the issue or suggest me if I need to send the device to any location for the fix.

I am unable to add a picture to explain my issue as there is no option in this.

Kindly call me at +********* or email me at '#'.

A sincere and kind request to you and Google nest hub community to fix my issue.

Thank you for your great work.

[kcruzgonzalez]

Hi vissumohan,

Thank you for posting in the community. I'm sorry that you're having the same issue on your Google Nest Hub screen. I understand how frustrating this can be. I'm here to help.

Our specialized team would like to know more about your case and recommend a solution. We would appreciate it if you would fill out this form to contact us and find an answer.
Feel free to reply to this post when you complete it. We are happy to help you.

Regards,

Kevin