Google Nest Hub not displaying Personal Data

[AnaVanCheri]

Hi there,

I have recently recieved the Google Nest Hub 2nd generation, as a Christmas present. Super excited! However, our Picture frame Does Not show the personal data from our Google photoes album. We have tried everything, "personal photo data" is set under show, all photoes in the almunin have a location. However, when the photos are displayed on our google nest hub only the name of the album is displayed.

Can you please help how to resolve this?

Million thanks,

Ana

[hdrodel]

I'm experiencing the exact same problem. The only difference for me is that for some odd reason the location and date is showing on most of my pictures from a trip to new York 3 years ago but not on all other pictures. I looked at the infos in the google photos app and all pictures have location Infos. I can even ask the hub where the picture was taken and it will tell me but it doesn't display it and instead just shows album name

[Kdavis81]

Hope anyone can get back to us on this issue.. seems like there are many others

[AndreiO2]

Same problem here, latest update (gen 2), it shows only the album name but no date or location of the photos. This feature was introduced in 2020 from what I found on the Internet. 

[Azarco]

Hi Everyone,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link. If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Kind regards,
Alex