10-01-2021 03:04 AM
Hello,
I have a Google Nest Hub 2nd Gen and cannot activate the Sleep Sensing option. I have motion sense turned on, when I go to Sleep Sensing, it says I need to set it up.
On my phone (Android), I open the Home app and have turned sleep sensing on but nothing happens, it still says inactive on the Nest Hub. Any other settings that I change on the Google Home app immediately change on the Nest Hub so I know it is connected and receiving commands. I have deactivated and reactivated sleep sensing multiple times on the Google Home app, but nothing changes on the Nest Hub. I have Google Fit installed on the phone as well.
Any ideas?
10-08-2021 09:33 AM
Hello delsolkm14,
Thanks for your message. I am sorry to hear that your Google Nest Hub's sleep sensing feature is not working. Let's look for a solution together for your Google Nest Hub to have these features working. First, I have some questions.
I look forward to your response, thanks.
10-11-2021 12:28 PM
Hi All,
It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!
10-12-2021 09:11 AM
Hi All,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.