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Google Nest Hub not recognizing Sleep Sensing

delsolkm14
Community Member

Hello,

I have a Google Nest Hub 2nd Gen and cannot activate the Sleep Sensing option. I have motion sense turned on, when I go to Sleep Sensing, it says I need to set it up.

On my phone (Android), I open the Home app and have turned sleep sensing on but nothing happens, it still says inactive on the Nest Hub. Any other settings that I change on the Google Home app immediately change on the Nest Hub so I know it is connected and receiving commands. I have deactivated and reactivated sleep sensing multiple times on the Google Home app, but nothing changes on the Nest Hub. I have Google Fit installed on the phone as well.

 

Any ideas?

3 REPLIES 3

frances
Community Specialist
Community Specialist

Hello delsolkm14,

 

Thanks for your message. I am sorry to hear that your Google Nest Hub's sleep sensing feature is not working. Let's look for a solution together for your Google Nest Hub to have these features working. First, I have some questions.

  • Which country are you located in? 
    • At this time, the Google Nest Hub (2nd gen.) features only work in released countries. This includes: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom, United States (except for Puerto Rico)
  • Is this a new issue? Were your motion sense features working on your device before?
  • Have you tried recalibrating your device? Here are the steps:
    • Remove any objects between you and the display screen. 
    • Check that your Nest Hub is within 1 foot (30 cm) of the height of your mattress, and that it’s within arm’s reach and facing your torso when you’re lying in bed.
    • To help Nest Hub distinguish between you and co-sleepers, recalibrate Sleep Sensing when no one else is in the room, including pets:
      1. On your Nest Hub display screen, swipe up from the bottom.
      2. Tap Settings   Sleep Sensing  Calibrate device  follow the steps.
  • Have you taken any troubleshooting steps? If so what have you tried?

I look forward to your response, thanks.

frances
Community Specialist
Community Specialist

Hi All,

 

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.