Google Nest Hun 2nd Gen won't set music alarm

[mark4696]

I have just bought a 2nd Gen Nest Hub in Egland and it won't allow me to set a morning alarm to play music of my choice.

It is linked to Deezer and this worked on our old hub.

Any ideas?

[frances]

Hello mark4696,

Thank you for reaching out. I am sorry to hear that your new Google Nest Hub (2nd gen) is not setting a music alarm. I understand the importance of alarms, so let's get this issue resolved! First, I have some quick questions.

• Do you have your preferred media set as a default/connected in the Google Home app?
• What commands are you using? 
  • Examples: 

    "Set <radio station> radio alarm for 6 AM tomorrow."
    "Set <song or artist> music alarm for 7 AM Monday."

    "Set <song or artist> music alarm for 7 AM every day."

• What happens when you set a media alarm?

• Are you receiving any error messages? If so, what does it say?

• Which media are you trying to link your alarm to? (Ex: Spotify, TuneIn, Pandora, etc.)

• Do other voice commands work besides this issue?

• What troubleshooting steps have you tried so far?

Thank you for your patience, I look forward to your response!

[James]

Hello @mark4696,
Just wanted to check in here to see if you were able to see Frances' previous reply? Do you still need help? Let us know when you can.

Thanks,
James

[Jake]

Hey mark4696,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake