Google Nest Mini 2 keeps disconnecting from 2.4G WiFi which is 12ft away

[Mike72]

I have been having issues for the last 6  months where my Nest Mini (received Sept. 2020) disconnects from my WiFi on regularly, and requires human interaction to be re-connected. It started around 6 months after getting it and has never kept a stable connection for more than 3 days since.

I've followed ALL Google support-related resolutions on the many many user posts/exchanges I could find on this board and others to avail (reset, wipe, unregister, re-register, etc.). My ISP-provided router has been replaced 3 months ago. The Nest Mini is configured using 2.4G on the WiFi router that is 12 feet/1 drywall away.

Model H2C, FCC ID: A4R-H2C, IC: 10395A-H2C, CAN ICES-3 (B)/NMB-3(B), 0319105AP65VVS

I am utterly baffled as to why Google does not take this seriously and issues a recall / replacement program as this is affecting a very large community of users.

What can Google do for me today to make me happy?!

[ClaudioCastro]

The nest mini is the most useless thing I have in my house. Mine is less than 50cm from the router but every two days it says there was a problem and stops working. I already gave up. On the same network I have an echo dot and a HomePod that never gave a problem. 

[frances]

Hello Mike72 and ClaudioCastro,

Thank you for reaching out. I appreciate your detailed response and for taking the time to try a variety of troubleshooting steps. 

I have some questions to allow our team to get a better understanding of this situation, I would appreciate it if you could take the time to answer them: 

• How long did your Google Nest Mini work before encountering connectivity issues?

• How did you discover that it was having connectivity issues? 

• Did the device give an audible error like:

  • “I can't reach the internet right now. Check your modem or router connection and try again.

  • “I can't connect to the Wi-Fi network. You might want to check the connection settings in the Google Home app”

  • Something else? (Please note the error message, or how the issue was discovered)

• What is the Firmware version for your device?

  • Firmware version can be found by following instructions here

• What is your WiFi setup? (single router or multiple access points - how many?)

• What is the location of the affected speaker in relation to the WiFi Access Points/Routers? 

• Did your change WiFi setup recently?

  • If so, was it was working fine before? What did you swap your original WiFi device or provider to? 
     

Lastly, if you could send in feedback regarding this situation, I would appreciate it. 

I look forward to your response, thank you. 

[Jankeuning]

Is there already a solution to this problem, ik have the same problem with 1 of my mini's i have 5 mini's and 1 screen in my house and only 1 of the mini's regular losing the connection, and it is the speaker that is close to the wifi access point. Every 2 of 3 day's i have to reinstall the speaker in google home. 

The firmware of the system is 277099

The Firmware of cast is 1.54.277099

I also have special for all the google home stuf  (speakers, google screen and light switses) a special router, witch hase it's own IP range so no phone's and other can use it. 

I hope that there is a sollution for the problem.

Jan 

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake