Google Nest Mini 2nd Gen (EU VERSION) seems set up correctly and works but will appear as OFFLINE

[Frank_Disco]

Hi folks,

the community  guys locked my thread ... I was too slow ..  meanwhile I was in contact with EU Google Nest-Serviceteam. Great support ..  I'm probably not the only one, there are several feedback with this OFFLINE problem, they suspect "software". Google Team is working on that issue, but no exact feedback when it could be solved.  I sent Feedback by Google Home App Fuction with exact text : "GHT 3 33971 device shown as offline" ... So, just wait and see ... 

Ciao,

Best,

Frank / GER 

I had tried everything ... 

I connected the NEST Mini 2nd GEN to a socket in the wall, no power strip, the Nest right next to the Google WIFI Rooter ... unfortunately the installation process aborts again in the last step, Nest Mini as OFFLINE in the Home App ..

then I restarted, only let the network work on 2.4 GHz, deactivated 5 GHz .. unfortunately the installation process breaks off again in the last step, Nest Mini as OFFLINE in the Home App ..

then I tried with Vodafone router (cbn CH7465LG-LC) , my 2nd WLAN network 2.4 Ghz, 5 Ghz deactivated again . ... unfortunately the installation process breaks off again in the last step, Nest Mini stated OFFLINE in the home app ..

I also tried the installation by community recommended HotSpot Option ...  failed again ..

[LovelyM]

Hello Frank_Disco, 

Thanks for reaching out again and I'm sorry that this issue is still happening.

I'll check this with our specialist team since the issue persists even when using a hotspot. If you observe anything else with your Google Nest Mini, let me know.

Kind regards, 
Lovely

[Frank_Disco]

Hi Lovely,

yep, Google Nest Mini still reports OFFLINE in the Home App .. Sometimes it switchs from assigend ROOM to NON CONNECTED DEVICES in the list ... Then I reconnected the MINI again and liked to a ROOM .. but w/o factory reset ...Then status lasts for some days .. Can´t see any rules or reasons why ..

Ciao,

Best,

Frank / GER 

[LovelyM]

Hi Frank_Disco, 

I appreciate the detailed information. Please fill out this form so our specialist team can reach out and assist you via email.

Looking forward to your response.

Best,
Lovely

[Frank_Disco]

Thanks !

[Princesss]

Hi Frank_Disco,

Thanks for responding. Have you already filled out the form?

Best,

Princess

[Frank_Disco]

Hey Princesss, yep

[Princesss]

Hi Frank_Disco,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Muddi]

Hey Frank_Disco,

Upon checking, one of our team is already in touch with you via email. I'll go ahead and close the thread now. Please feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi