Google Nest Mini 2nd Gen Not Shading Correct Phone

[danilodangelo78]

When I ask my Google Nest Mini (2nd generation), "hey google make the phone ring" it responds "your Galaxy A40 should ring now". Too bad I DON'T have that phone anymore because it's broken/damaged and therefore unusable, my Google account is now associated with the new Redmi smartphone, how do I solve the problem?

[SmartHomeH-TAGS]

Does the new phone have the same phone number?

"Find my phone" is the phrase that Google uses.

In Google Home app > Profile Picture (top right) > Google Account > side scroll to Security > scroll down to and select Your Devices > select old device > Sign out

[danilodangelo78]

Il numero di telefono è sempre lo stesso.
Ho solo cambiato lo smartphone in quanto il vecchio si è distrutto.
Allego quello che vedo come dispositivi sul nuovo smartphone

Vecchio smartphone:  Galaxy A40
Nuovo smartphone:  Redmi Note 14 Pro

[danilodangelo78]

The phone number is always the same. I just changed the smartphone because the old one was destroyed.
I attach what I see as devices on the new smartphone.

Old smartphone: Galaxy A40
New smartphone: Redmi Note 14 Pro

[danilodangelo78]

Quando chiedo al mio Google Nest Mini (seconda generazione), "ehi google fai squillare il telefono" mi risponde "il tu Galaxy A40 dovrebbe squillare ora". Peccato che NON ho più quel telefono in quanto rotto/danneggiato è per tanto non utilizzabile, al mio account Google adesso c'è associato il nuovo smartphone Redmi, come risolvo il problema?

[DeboraJ]

Hi @danilodangelo78

Thanks for reaching out to the Community! I understand that you were having some issues with your Google Mini 2nd gen and the commands. I know how frustrating this situation can be, but don't worry! Let me assist you with that.

First, we need to remove the old phone from your Google account. Please follow these steps:

• On your device, open the Find My Device app.
• Select the device or accessory you want to reset or remove.
• Select Settings.
• To erase an Android device: Tap "Factory reset {device name}
• To delete an accessory: Tap "Remove device.

Once you follow these steps, you can add this new phone to "Find My Device" with the following steps:

• Tap "Settings" and then "Google Assistant."
• Tap "Voice Match" and then "Other devices."
• Tap "Get started" and then follow the in-app steps.
• Let me know if these steps work for you! I will be more than happy to assist you further.

Best Regards,

Debora