Google Nest Mini (2nd gen) resets itself and disconnects

[iggydv]

Since about 6 months ago, my google nest mini has become unusable, it constantly resets itself (loudly and in french?). I've tried factory resetting the device multiple times but the product keeps persisting. At this point I can't use it because it will reset in the middle of the night and scare the living sh*t out of me.

Please can someone help me out with this? @frances I know you dealt with a similar problem 

[bvandijk]

I've had the same experience (including the loud French voice in the middle of the night). In my case it was the power cord that got damaged (not visible apart from a little twist/bend at the end). Replaced it, so far so good...

[iggydv]

Hmm a power issue could explain it, but I guess there is no way to validate this (since I don't own another nest power adapter)

[Muddi]

Hey iggydv,

Thanks for bringing this to our attention, and sorry to hear that you have to go through this with your Google Nest Mini (2nd gen).

We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

bvandijk: Appreciate your time on this thread.

Cheers,

Muddi

[Muddi]

Hey iggydv,

Just wanted to check if you are able to fill up the form as we haven't received it. Please update this thread and let us know once you're done.

Looking forward to your response.

Cheers,

Muddi

[Jake]

Hey iggydv,

I wanted to jump in and ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[iggydv]

I'm picking this up today

[Jake]

Hey iggydv,

Thank you so much for filling the form out. Our Team should be in contact with you very soon with further details. Please be on the lookout for that, and feel free to let us know if you have any other questions from here.

Best regards,

Jake

[Jake]

Hey iggydv,

I wanted to check in and see if you had any other questions from here? Please let me know, as I would be happy to assist, and answer any you may have.

Best regards,
Jake

[Jake]

Hey iggydv,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

[iggydv]

Hi @Muddi I've completed the form 🙂