Google Nest Community

qwakuk · ‎03-07-2023

Google Nest Mini 2nd gen will not RESET

Get the orange lights, nothing happens

Tried the troubleshooting root of power off, let it connect 10 times, power off etc repeat, makes no difference

Any other ideas

JillG · ‎03-07-2023

You have done what I would have suggested : Issues when you reset your Google speaker - Google Nest Help just in case. Reboot your network and try a different outlet closer to your router too.

The orange LEDs indicate something may be something wrong with your hardware and if it is under warranty you may want to exchange it.

Jill

qwakuk · ‎03-07-2023

Network is fine as I have a Unifi UAP mesh setup, uap is less than 10 feet from me.

The mini still works and auto connects to the network, just talks randomly so wanted to try and reset it.

The google nest (original model) reset ok following the button press on the back.

Also have a google nest hub and apart from the screen being bright white sometimes during the night it works ok.

LovelyM · ‎03-10-2023

Hi folks,

Thanks for lending a hand, @JillG.

@qwakuk, thanks for reaching out. I want to check if you are still unable to reset your Google Nest Mini. Please make sure to follow the step-by-step process to reset your device here. If you have other questions or concerns, don't be afraid to let me know.

Regards,
Lovely

qwakuk · ‎03-10-2023

Unplug the power cord from your speaker. Wait for 10 seconds. Plug it back in, and wait until all 4 lights on top illuminate.

Does this mean as soon as the 4 lights come on or wait till it has finished botting up and then pull the power ?

LovelyM · ‎03-11-2023

Hello qwakuk,

As soon as the four lights show up, you can go ahead and unplug the power cord, then wait for 10 seconds before you can plug it back in. Let me know if you're still having issues with your Google Nest Mini.

Thanks,
Lovely

qwakuk · ‎03-12-2023

Tried that and it still will not reset

qwakuk · ‎03-12-2023

I am in my bedroom , no one else in the house and I just heard it speaking in another room

One of the reasons why I want to reset it as it has done it in the middle of the night before

Muddi · ‎03-12-2023

Hi qwakuk,

Chiming in, thanks for trying the steps. Could you tell us when and where you purchased your Nest Mini?

Cheers,

Muddi

Muddi · ‎03-13-2023

Hey qwakuk,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

qwakuk · ‎03-14-2023

form completed

Muddi · ‎03-14-2023

Hey qwakuk,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Muddi

qwakuk · ‎03-13-2023

I do not remember, but 3 or 4 years ago probably so out of warranty I would have thought