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Google Nest Mini keep unlinking

seaweed
Community Member

suddenly google nest mini saying No longer linked to my google account. I tried factory reset and reboot all options showing on the web. it still doesn't work.

 

5 REPLIES 5

Juni
Community Specialist
Community Specialist

Hi seaweed,

 

Thanks for posting and for being a step ahead of us. 
 

I know how it feels when something isn’t working as it should, let’s get this resolved. A few things: What is the exact message that you are getting during the setup process? What is the make and model of the mobile phone that you are using?  Could you provide the Google Home app version installed on your phone?

 

Looking forward for your response.

 

Thanks,

Juni

seaweed
Community Member

I have been using google mini nest for some time..only few months ago it started to say it can't connect to your google account. Samsung Galaxy S22  

I downloaded the latest google home version.
on mini nest  system firmware version :309385
cast firmware: 1.56.309385

Juni
Community Specialist
Community Specialist

Hi there,

 

Thanks for the details, Did you make any recent changes on your Google account ? To further isolate the issue let's try use another phone to set up your Nest Mini and check if this will make a difference.

 

Keep me posted.

 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hello seaweed,

 

I want to check if you still need help. Don't hesitate to reach back if you do.
 

Best,

Juni

Princesss
Community Specialist
Community Specialist

Hey there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess